Terms & Conditions

Effective Date: 1st November 2026 · Last Updated: 1st November 2026

1. Introduction

Welcome to FACILIX.

These Terms and Conditions ("Terms") govern access to and use of the FACILIX website, web application, mobile application (if available), software, dashboards, digital checklist management tools and associated services (collectively referred to as the "Platform").

FACILIX is a digital checklist management and property performance platform that enables organisations to create and manage checklists, conduct inspections, record observations, assign corrective actions, monitor closures and evaluate operational performance across properties and sites.

By accessing, registering for, subscribing to or using FACILIX, you agree to be bound by these Terms.

If you are accessing FACILIX on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree with these Terms, you must discontinue using the Platform.

2. Definitions

For the purpose of these Terms:

FACILIX: Refers to the digital checklist management platform, its owners, operators, affiliates and authorised representatives.
User: Any individual accessing or using the Platform.
Customer: Any organisation, company, property owner, facility management company or authorised entity subscribing to or using FACILIX.
Administrator: A person authorised by the Customer to manage accounts, users, permissions and platform configurations.
Inspector: A person authorised to conduct inspections using the Platform.
Site: Any building, property, facility, commercial complex, industrial premises or location managed through FACILIX.
Customer Data: Information, records, photographs, checklists, inspection reports, observations, comments and other content uploaded, generated or maintained by Customers and their Users through the Platform.
Personal Data: Any digital personal data relating to an identifiable individual, as defined under applicable Indian data protection laws.
Subscription: The paid or unpaid access arrangement under which a Customer uses FACILIX.

3. Scope of Services

A. FACILIX provides technology-enabled services that may include:

Digital checklist creation and management.
Scheduled and ad-hoc inspections.
Site audits and operational assessments.
Photograph and observation uploads.
Deficiency and issue tracking.
Corrective action assignment.
Escalation and closure management.
Inspection scoring and performance evaluation.
Dashboards and management reports.
User, role and access management.
Multi-site and property performance monitoring.
Other features introduced from time to time.
Digital employee and contract workforce attendance management.
Employee check-in and check-out recording.
Site-wise workforce attendance monitoring.
Shift and deployment tracking.
Attendance reports and consolidated MIS.
Late arrival, early departure and absenteeism tracking, where configured.
Attendance verification and approval workflows.

B. Workforce Attendance Management

FACILIX provides digital tools to record, monitor and manage attendance of employees, contract workers, supervisors, technicians and other authorised personnel deployed at customer locations.
Attendance information may include employee names, identification details, check-in and check-out timestamps, assigned locations, shift details, attendance status and other relevant workforce information.
Depending on the features enabled by the Customer, attendance may be recorded through mobile applications, web applications, QR codes, location-based verification, photographs, biometric authentication or other available mechanisms.
Customers are responsible for ensuring that their attendance policies, working hours, shift configurations, grace periods, overtime rules and approval procedures are correctly configured.
FACILIX acts as a technology platform for recording and managing attendance information. It does not independently determine employee working hours, employment status, wage entitlement, overtime eligibility or payroll obligations.
Customers remain responsible for reviewing, verifying and approving attendance records before using them for payroll processing, contractor billing, disciplinary proceedings or other employment-related decisions.
FACILIX shall not be responsible for discrepancies arising from incorrect information entered by Users, device malfunction, network connectivity issues, incorrect site configurations or unauthorised manipulation of attendance records, except where attributable to FACILIX's breach of its contractual obligations.
Customers must inform their employees and contract workers about attendance monitoring practices and ensure that all necessary notices, permissions and lawful processing requirements are fulfilled.
Customers shall ensure that attendance records are accessible only to authorised personnel and are retained only for the applicable operational, contractual and legal requirements.
FACILIX reserves the right to maintain appropriate system logs and audit trails relating to attendance entries, modifications and approvals for security, accountability and dispute resolution.

FACILIX reserves the right to introduce, modify, enhance or discontinue features, subject to applicable contractual commitments.

4. User Registration and Account Management

4.1. Users must provide accurate and complete information during registration.

4.2. Customers are responsible for ensuring that their employees, contractors, supervisors, inspectors and other authorised personnel use the Platform appropriately.

4.3. Each User must maintain the confidentiality of their login credentials.

4.4. Users must not share their credentials with unauthorised individuals.

4.5. Customers are responsible for managing user accounts, access permissions, role assignments and account deactivation.

4.6. FACILIX shall not be responsible for unauthorised access resulting from compromised credentials, negligence or failure to manage access permissions, except to the extent caused by FACILIX's breach of its applicable obligations.

4.7. FACILIX reserves the right to suspend or restrict accounts involved in suspected fraud, misuse, security threats or violations of these Terms.

5. Customer Responsibilities

Customers using FACILIX agree to:

a. Provide accurate organisational, site and user information.
b. Ensure that users are appropriately authorised to access the Platform.
c. Obtain all necessary permissions, notices and consents required for collecting and processing personal data, photographs and other information through the Platform.
d. Ensure that inspection activities are conducted by competent and authorised personnel.
e. Establish appropriate inspection procedures, checklists, service standards and escalation mechanisms.
f. Ensure that uploaded information is accurate and relevant.
g. Maintain appropriate internal procedures for reviewing and closing observations.
h. Ensure that their use of FACILIX complies with applicable laws, employment requirements, workplace safety regulations and contractual obligations.
i. Promptly remove access for employees or contractors who no longer require access.
j. Inform employees and contract workers about digital attendance monitoring.
k. Establish appropriate attendance policies.
l. Ensure lawful collection of employee information.
m. Obtain necessary consent or establish another applicable lawful basis.
n. Ensure location tracking is enabled only where justified and disclosed.
o. Ensure attendance records are reviewed before payroll or employment decisions.
p. Restrict access to employee attendance information.

Customers remain responsible for their operational decisions and the actions of their authorised Users.

6. Inspection Records and Performance Reports

6.1. FACILIX provides a digital mechanism for recording inspections, observations, corrective actions and performance-related information.

6.2. Inspection reports, scores and dashboards are generated based on information entered, configured or uploaded by Users and the parameters established by the Customer.

6.3. FACILIX does not independently verify the accuracy of every inspection, photograph, observation, checklist response or closure record.

6.4. Customers are responsible for reviewing and validating inspection findings before relying on them for operational, commercial, contractual, regulatory or management decisions.

6.5. Performance scores and compliance ratings are indicative assessment outputs based on configured parameters. They do not independently establish statutory compliance, certification or legal conformity.

6.6. FACILIX shall not be considered a substitute for professional inspections, statutory audits, engineering assessments, safety certifications or legally mandated inspections.

7. Photographs, Documents and Uploaded Content

7.1. Users may upload photographs, documents, reports, comments and other content as part of inspection and checklist activities.

7.2. Customers retain ownership of their Customer Data, subject to applicable third-party rights.

7.3. Customers grant FACILIX a limited, non-exclusive right to host, store, process, transmit and display Customer Data solely for providing, maintaining, securing and supporting the Platform and performing applicable contractual obligations.

7.4. Customers must ensure that uploaded photographs and documents do not unlawfully disclose personal information, confidential information or third-party intellectual property.

7.5. FACILIX shall not use identifiable Customer Data for public marketing, advertising or unrelated commercial purposes without appropriate authorisation.

8. Subscription, Fees and Payments

8.1. Access to certain features may require a paid subscription.

8.2. Subscription fees, billing frequency, user limits, site limits and feature entitlements shall be communicated through a quotation, subscription plan, purchase order or separate commercial agreement.

8.3. Applicable taxes, including Goods and Services Tax (GST), shall be charged as required under Indian law.

8.4. Payments must be made within the agreed payment period.

8.5. Delayed payments may result in suspension or restriction of access after reasonable notice, subject to applicable contractual arrangements.

8.6. Subscription fees are non-refundable except where expressly agreed in writing or required under applicable law.

8.7. Any additional implementation, customisation, integration, training or support services may attract separate charges.

9. Intellectual Property Rights

9.1. FACILIX and its underlying software, source code, platform architecture, design, trademarks, logos, interfaces, documentation, methodologies and proprietary technology remain the intellectual property of their respective owners.

9.2. Customers are granted a limited, non-exclusive, non-transferable and revocable right to use the Platform during the subscription period.

9.3. Customers shall not:

Copy, reproduce or commercially exploit the Platform without written permission.
Reverse engineer, decompile or attempt to extract source code.
Circumvent security or access controls.
Resell, sublicense or distribute the Platform without authorisation.
Use the Platform to develop a competing product through unauthorised extraction or copying of proprietary material.

9.4. Customer Data shall remain the property of the Customer or its respective rights holders.

10. Data Protection and Privacy

10.1. FACILIX recognises the importance of personal data protection and aims to handle personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when applicable.

10.2. Customers are generally responsible for determining the purpose and means of processing personal data relating to their employees, contractors, inspectors, occupants and other individuals using the Platform for their organisational activities.

10.3. In such circumstances, the Customer generally acts as the Data Fiduciary and FACILIX acts as the Data Processor, processing personal data on documented instructions and for the agreed services.

10.4. FACILIX may independently act as a Data Fiduciary for personal data processed for its own account administration, billing, customer support, platform security and related business purposes.

10.5. Customers must ensure that they have a lawful basis and provide appropriate privacy notices before collecting personal data through FACILIX.

10.6. FACILIX shall implement appropriate technical and organisational safeguards to protect personal data under its control.

10.7. Further details are available in the FACILIX Privacy Policy, which forms part of these Terms.

10.8. Where necessary, the parties may execute a separate Data Processing Agreement (DPA).

11. Confidentiality

11.1. Both parties agree to maintain the confidentiality of non-public business, operational, technical, financial and commercial information received from the other party.

11.2. Confidential information shall not be disclosed to unauthorised third parties without prior written permission, except where disclosure is required by law.

11.3. FACILIX may disclose confidential information to its authorised employees, contractors and service providers strictly on a need-to-know basis, subject to appropriate confidentiality obligations.

11.4. Confidentiality obligations shall survive termination of the subscription or business relationship.

12. Platform Availability and Maintenance

12.1. FACILIX will make reasonable efforts to maintain the availability and functionality of the Platform.

12.2. Temporary interruptions may occur due to maintenance, upgrades, infrastructure issues, network failures, cyber incidents or circumstances beyond reasonable control.

12.3. FACILIX does not guarantee uninterrupted or error-free access unless expressly agreed under a separate Service Level Agreement (SLA).

12.4. Planned maintenance may be communicated to Customers wherever reasonably practicable.

13. Prohibited Activities

Users shall not:

Use FACILIX for unlawful or fraudulent activities.
Upload malicious software, viruses or harmful code.
Attempt unauthorised access to accounts or systems.
Interfere with the security or performance of the Platform.
Upload misleading, defamatory or unlawful content.
Violate third-party privacy or intellectual property rights.
Misuse photographs, inspection records or personal information.
Manipulate inspection results or performance scores through unauthorised means.
Use automated scraping or extraction methods without written permission.

FACILIX may investigate suspected violations and suspend access where reasonably necessary.

14. Third-Party Services

FACILIX may integrate with or rely on third-party services, including cloud hosting, messaging, authentication, analytics, payment gateways and other technology providers.

Such services may be governed by their own terms and privacy policies.

FACILIX shall take reasonable steps to select appropriate service providers and manage associated risks. However, FACILIX shall not be responsible for independent failures of third-party services beyond its reasonable control, subject to applicable law and contractual obligations.

15. Limitation of Liability

15.1. FACILIX provides a technology platform to facilitate inspections and performance monitoring. It does not undertake the actual management, operation, maintenance or supervision of Customer properties unless separately contracted to do so.

15.2. FACILIX shall not be responsible for:

Inaccurate or incomplete information entered by Users.
Failure of Customer personnel to conduct inspections.
Failure to act upon identified observations.
Incorrect closure of inspection findings by authorised personnel.
Operational failures, negligence or misconduct of third-party service providers.
Decisions taken solely on the basis of automated reports or performance scores.
Losses arising from unauthorised access caused by Customer-side credential compromise, except where attributable to FACILIX's breach.

15.3. To the maximum extent permitted by applicable law, FACILIX shall not be liable for indirect, incidental, special or consequential damages, including loss of profits, business interruption or loss of anticipated savings.

15.4. Subject to applicable law, FACILIX's aggregate contractual liability shall not exceed the subscription fees paid or payable by the Customer during the twelve months immediately preceding the event giving rise to the claim.

15.5. The above limitations shall not apply where liability cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct or other non-excludable statutory obligations.

15.6. FACILIX shall not be responsible for salary calculations, payroll disputes, statutory wage compliance, overtime payments, employee disciplinary decisions or employment-related disputes arising from the Customer's interpretation or use of attendance records. This does not exclude liability for FACILIX's own contractual or statutory breaches.

16. Indemnification

Customers agree to indemnify and hold FACILIX, its owners, employees and authorised representatives harmless from third-party claims, losses and reasonable legal expenses arising from:

a. Unlawful use of the Platform by the Customer or its Users.
b. Violation of third-party intellectual property rights.
c. Unlawful collection or disclosure of personal data by the Customer.
d. Misuse of inspection records, photographs or reports.
e. Breach of applicable laws or contractual obligations by the Customer.

This indemnity shall not extend to losses caused by FACILIX's own negligence, breach or misconduct.

17. Suspension and Termination

17.1. Customers may terminate their subscription in accordance with the applicable subscription agreement.

17.2. FACILIX may suspend or terminate access for material breach of these Terms, non-payment, unlawful activity, security threats or misuse of the Platform.

17.3. Where reasonably practicable, FACILIX shall provide prior notice and an opportunity to remedy the breach.

17.4. Upon termination, access to the Platform may be disabled.

17.5. Customers may request export of their Customer Data within the applicable contractual or agreed data retrieval period.

17.6. Following termination and expiry of any applicable retrieval period, FACILIX may delete or anonymise Customer Data in accordance with its retention policy, contractual obligations and applicable law.

17.7. Data required to be retained under applicable law shall be retained for the legally required period.

18. Force Majeure

FACILIX shall not be liable for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, government restrictions, war, civil disturbances, widespread network failures, cyberattacks, power outages and other force majeure events.

19. Amendments

FACILIX may update these Terms from time to time to reflect changes in its services, business operations, technology or applicable laws.

Material changes shall be communicated through the Platform, website or registered communication channels wherever reasonably practicable.

Continued use after the effective date of revised Terms shall constitute acceptance where legally permissible.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any agreed dispute resolution mechanism, courts having competent jurisdiction in Mumbai, Maharashtra, India, shall have jurisdiction over disputes arising from these Terms.

21. Grievances and Contact Information

For questions, complaints, contractual concerns or privacy-related matters, Customers and Users may contact:

FACILIX – Customer Support
Email: hello@facilink.co.in
Website: www.facilix.in
Registered Office: B-609, Raj Tower CHS, I.C. Colony, Borivali West,
Mumbai, Maharashtra, India – 400103