PERFORMANCE360 · BY FACILINK

Facility performance, scored the way your customers actually experience it.

Meet the FACILINK Customer eXperience Index (FCXI)
Turn customer feedback into a live, measurable score across every site, every vendor, every month.

Sign in to your dashboard See how FCXI works
Independent measurement
Passcode-protected
You own the data
LIVE This month
84
OUT OF 100
Grade A · Healthy
Portfolio
FCXI Score
6-Month FCXI Trend
▲ +13 pts vs. 6 months ago
4.6★ Avg rating
NPS +42
141
Customers live on Performance360
4
Cities covered across India
Live
Scores update the moment a response lands
Independent
Measured by FACILINK, not self-reported
THE METRIC

What is FCXI?

A 0–100 score built from every completed service survey — how quickly the team responded, the quality of the work, and how clearly they communicated. Every site, every vendor, every month, in one comparable number.

FCXI SCORE SPECTRUM
Sample portfolio average: 82 / 100
Portfolio avg · 82
0255075100
0–59 Needs Attention
60–79 Improving
80–100 Healthy
Responsiveness
How quickly the team showed up and resolved the ticket.
Service Quality
Whether the work was done right the first time.
Communication
How clearly updates were shared before, during and after.
FROM ONBOARDING TO SCORE

How it works

No spreadsheets, no manual chasing — every step happens automatically inside Performance360.

01
Customer onboarding
The customer's sites and contacts are set up on Performance360, so an independent survey cycle can begin.
02
Customer responds
An independent survey reaches the right contact — rating and comments, about 3 minutes to complete.
03
FCXI updates instantly
The response rolls into a live score for that site, that vendor, and the whole portfolio.
04
You see it, before renewal
Facilities Head and CRES Head get dashboards and monthly reports — early enough to act.
WHO IT'S FOR

Built for both sides of the relationship

One shared score, viewed differently depending on where you sit.

FACILITIES HEAD & CRES HEAD
See every site, before it becomes a problem
  • Portfolio-wide visibility across every site and vendor, one login
  • Independently measured scores, not vendor self-reporting
  • Early signal before a renewal or escalation
  • Monthly, board-ready reporting, automatically
FM & VENDOR PARTNERS
A fair, transparent way to prove your work
  • One consistent, independent benchmark - the same FCXI score, measured the same way for every vendor
  • Real-time feedback instead of end-of-quarter surprises
  • Recognition where the score shows it's earned
  • One shared source of truth with the customer
NEW HERE?

See Performance360 on your own portfolio

Tell us a bit about your portfolio and a FACILINK team member will walk you through FCXI, live — no cost, no obligation.

  • Response within 1 business day
  • A live walkthrough, not a sales deck
  • Works alongside your existing FM vendors
No spam, ever
No cost to evaluate
REQUEST A DEMO
Talk to the FACILINK team
By submitting, you agree to be contacted by the FACILINK team about Performance360.
READY WHEN YOU ARE

See your portfolio's FCXI.

Sign in to view live scores, trends and reports across every site.

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New to Performance360? Contact your FM admin